Fire - Networking Issues – Incident details

All systems operational

Networking Issues

Resolved
Major outage
Started 7 days agoLasted 29 minutes

Affected

Bot

Major outage from 9:08 PM to 9:13 PM, Operational from 9:13 PM to 12:00 AM

Beta Bot

Major outage from 9:08 PM to 9:13 PM, Operational from 9:13 PM to 12:00 AM

Website

Partial outage from 9:08 PM to 9:13 PM, Operational from 9:13 PM to 12:00 AM

Backend

Major outage from 9:08 PM to 9:13 PM, Operational from 9:13 PM to 12:00 AM

Aether

Major outage from 9:08 PM to 9:13 PM, Operational from 9:13 PM to 12:00 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Connectivity appears to have returned and services are now reporting as healthy. Active monitoring will continue for a period of time in the event of issues returning

  • Investigating
    Investigating

    It seems Fire and related services are currently unavailable due to possible networking issues. Services are running but it seems that all connectivity on both machines (production & staging) has been lost

    It's unknown what exactly is causing this issue but my guess is Hetzner due to how both machines lost connectivity at the same time and I'm unable to access the Hetzner console